- Web Help Desk 9.1.1 (Default branch)
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The Web Help Desk is a Web-based helpdesk software system that allows you to dynamically assign, track, and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive Web-based interface and two-way email integration. The Web Help Desk software also provides seamless asset discovery and remote control integration with Apple Remote Desktop and LANrev Client Manager. License: Shareware Changes: Apple Remote Desktop was integrated for seamless remote control and asset discovery data imports. LANrev Client Manager was integrated for automated asset discovery data imports and remote control. The Mac OS X "Screen Sharing" application was integrated for instant VNC remote control. A rules-based approval workflow was added to track and manage change request submissions and approval voting. Localized language capabilities were added. Knowledge base articles are suggested during trouble ticket submission.
Mon, 25 Aug 2008 18:47:12 +0200 - more freshmeat.net announcements (Mac OS X) articles
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